Cami Terms of Service

Effective October 28, 2026.

Cami in one minute

• Cami is an AI shopping assistant made by Privé. You are talking to an AI, not a person.
• Cami is free to use, everywhere you find it, including inside ChatGPT, Claude, Grok and other AI assistants. A Privé account is free. You pay only for goods you order.
• Cami can be wrong. Prices, availability and savings are estimates until you check out.
• Cami suggests and you decide. Cami never charges you or places an order. Purchases happen at Privé checkout under the Privé Terms of Sale.
• Cami is for adults (18+).
• We never use your personal data or conversations to train AI models, ours or our vendors'. We may review conversations to check and fix answer quality (for example, correcting prompts or catalog data). Assistants such as ChatGPT, Claude and Grok follow their own rules.
• Reply STOP on any messaging channel to stop messages from Cami.
• Cami is provided by Travel Money SAS, a French company. French law applies, but you keep the consumer protections of the country where you live, you can go to your local courts, and free mediation is available (section 18). There is no forced arbitration.

This summary helps you read the Terms. It does not replace them.

1. Who we are and what these Terms cover

Cami is the AI shopping assistant offered under the trade name "Privé" ("Privé", "we", "us") by Travel Money SAS, a simplified joint-stock company (société par actions simplifiée) incorporated under French law, with share capital of €3,000, RCS Paris 932 697 022, intra-community VAT number FR75 932 697 022, 14 Rue Charles V, 75004 Paris, France, wherever you live. Company details are in our Legal Notice. Travel Money SAS is a subsidiary of Travel Money Inc., a Delaware corporation, which is not a party to these Terms.

Travel Money SAS is also the controller of your personal data, as the Privacy Policy explains. These Cami Terms of Service ("Terms") govern your use of Cami wherever you reach it: on withprive.com, in the Privé app, inside AI assistants and agents that connect to Cami, through messaging services, and through any other Channel (defined in section 1A).

Cami is free. There is no charge to use Cami on any Channel, including through a connector in an AI assistant, and no subscription or membership is needed. A Privé account is free. You pay only for goods you choose to order at Privé checkout.

Buying through Privé is governed by the Privé Terms & Conditions at withprive.com/en/terms (the "Terms of Sale"). Our Privacy Policy and the Cami AI Notice explain how we handle personal data. If these Terms and the Terms of Sale conflict about a purchase, the Terms of Sale control.

These Terms also apply to any Channel we add later. The Cami AI Notice lists the Channels available today.

By messaging Cami or using Cami through any Channel, you agree to these Terms. If you do not agree, do not use Cami.

1A. Words we use

• Cami means Privé's AI shopping assistant and every feature, tool, connector, interface and service through which we offer it, now or in the future.
• Channel means any way you reach Cami, now or in the future, including withprive.com and the Privé apps; AI assistants and agents that connect to Cami through the Model Context Protocol, APIs, plugins, apps, connectors or browser tools (for example ChatGPT, Claude, Grok, Copilot, Perplexity, Meta AI and Muse); messaging services (for example SMS, RCS, iMessage, WhatsApp, Instagram and Messenger); and email, voice or any other interface we add.
• AI Providers means the companies that build, host, route or run the AI models and related tools Cami uses, such as developers of language, image, speech, search and embedding models, hosting and inference providers, and model routers and gateways, for example Anthropic, OpenAI, xAI, Meta, Mistral AI, Z.ai, DeepSeek, Alibaba, Moonshot AI, Cohere, Amazon, Microsoft, OpenRouter, Together AI, Fireworks AI, Groq, Cerebras, Friendli, Crusoe and others like them.
• Platforms means the companies that run a Channel we do not control, such as AI assistant providers, app stores, messaging services, social networks, relay providers and mobile carriers, for example OpenAI (ChatGPT), Anthropic (Claude), SpaceXAI LLC, also called xAI (Grok), Microsoft (Copilot), Perplexity, Meta (Meta AI, Muse, WhatsApp, Instagram, Messenger, Facebook and Threads), Apple (iMessage and the App Store), messaging relay providers such as Photon, and mobile carriers.
• Service Providers means the companies named in the Privacy Policy processor table, which is the same list: OpenRouter, Langfuse, PostHog, Resend, Supabase, Vercel, Google (Google Fonts only: the website typefaces, not sign-in), Photon, Stripe and Intercom. They host the service, store data, send email, take payment, deliver messages, provide support chat, measure use, log errors and serve fonts.
• Input and Output are defined in section 8.
• Any company or service named in these Terms or the Cami AI Notice is an example, not a complete or fixed list. We may change the AI Providers, Platforms and Service Providers we use at any time. A current list is available on request.

2. Who can use Cami

You must be at least 18, or the age of majority where you live if higher, to use Cami, create a Privé account or buy. This applies inside other companies' assistants too, even where that assistant allows younger users.

Cami is not directed to children, and we do not knowingly collect personal data from anyone under 18. If we learn we have collected data from someone under 18, we stop serving them and delete it. Privé currently delivers only to the United States.

When you use Cami, you confirm that you are 18 or older; the information you give is accurate; you have the right to send your Input, including photos, and anyone shown has agreed (do not upload photos of children or of anyone without their consent); you use Cami only for lawful personal shopping; you are not on a sanctions list or in an embargoed country; and if you act for someone else, you have their permission.

3. Cami is an AI

Cami is an AI system: software powered by large language models. "Cami" is a product name, not a person, and its replies are generated by AI. Where Cami writes the replies (on withprive.com, in the Privé app and on messaging Channels), we tell you that you are talking to an AI at the start of each conversation, in the notice under the chat box, and whenever you ask; Cami will never claim to be human. Inside other AI assistants, that assistant writes the replies (Schedule A1), and results from Cami are labelled as coming from Privé's AI tools. If a member of the Privé team joins a conversation, we will tell you, and replies written by a person are marked as coming from our team.

4. What Cami can and cannot do

Cami can search the Privé catalog, describe and compare products, estimate the Privé price and how it compares with US retail, save your style preferences if you choose, create a link that adds items to your Privé bag, and pass your conversation to our team. Saving preferences and passing a conversation to our team work only on withprive.com, in the app and on messaging Channels.

Cami cannot place, change, cancel or track orders, take payment, issue refunds or credits, change your account, or make promises on Privé's behalf. The prices and terms that bind Privé for an order are the ones shown at checkout under the Terms of Sale.

We may add or remove features, change the AI models Cami uses, or limit usage (for example, messages per day) at any time. Some features are in beta or experimental and may change, be slow or unavailable, or stop.

5. Accuracy and estimates

AI can be wrong. Cami may misstate a product's details, price, size, color, availability, delivery time or savings compared with retail, and may describe items that are no longer available.

Every price Cami gives is an estimate, including any shipping and import-duty estimate, and is checked again when you open your bag. The price, taxes, duties and delivery terms shown at checkout are the ones that apply. When Cami finds no results, it means nothing matched your request, not that an item cannot be sourced. Check anything important before you buy.

5A. Cami's answers can differ

Cami writes each reply fresh, so the same question can get a different answer, a different set of pieces or different wording, on different Channels or at different times. This happens because:

• the AI model, or the company running it, may change, or switch automatically when one is unavailable;
• different models handle different tasks, for example one writes replies and another describes photos;
• prices and stock are checked again over time;
• each Channel shows replies differently, and some limit their length or do not show images, links or product cards;
• inside another company's AI assistant, that assistant's own AI decides how to present what Cami returns (Schedule A1);
• Cami does not carry a conversation from one Channel to another unless you are signed in to the same Privé account.

None of these differences changes what applies at checkout, where you see the current price and terms before you pay.

5B. Do not rely on AI output

Cami's answers are written by AI. They may be wrong, incomplete, out of date or similar to answers other people get. Output is general shopping information. It is not an offer, quote, appraisal, authentication, guarantee of savings, or advice. Do not rely on it without checking price, size, availability, duties and terms on the product page and at checkout; only the Terms of Sale and the checkout page bind Privé about an order.

Cami runs on services from AI Providers, Platforms and Service Providers (section 1A). We may change, replace, limit or switch them at any time, including automatically, and Output, features, speed and availability may change as a result. If one of those services is slow, unavailable, changed or withdrawn, Cami may fail or stop; to the extent the law allows, Privé is not liable for that. You can still shop at withprive.com.

6. Not professional advice

Cami gives shopping information. It does not give legal, tax, customs, VAT, medical, financial, investment or safety advice, and it does not authenticate, appraise or value any item. Ask a qualified professional. Cami does not know your tax position; your state may treat a purchase as subject to use tax.

7. You decide every purchase

Cami never buys for you. A bag link from Cami only adds items to your bag. It does not charge you or hold stock, and it may expire. You complete any purchase yourself at Privé checkout, where you review the item, price and total before you pay.

If Privé later lets Cami place orders, we will update these Terms first, and Cami will ask you to confirm the item, price, total and delivery address before each order.

AI agents acting for you. If you let an AI agent or assistant act for you, for example one that adds items to your bag or starts checkout on withprive.com, you are responsible for what it does with your permission. Privé checkout always asks a person to confirm before an order is placed, and we may block or cancel actions that look automated or unauthorized. This does not reduce your rights under the Terms of Sale for orders you did not authorize.

You are responsible for the instructions you give an AI agent and the permissions you grant it. We are responsible for Cami's own errors as set out in these Terms.

8. Your messages and Cami's replies

What you send Cami (messages, photos, links and preferences) is your "Input". Cami's replies, and the results Cami returns inside other assistants, are "Output". You keep ownership of your Input. You give Privé a non-exclusive, worldwide, royalty-free license to use your Input to provide, secure and fix the service, for as long as needed for those purposes and as described in the Privacy Policy. We never use your personal data or conversations to train AI models, ours or our vendors'. We may review conversations to check and fix answer quality (for example, correcting prompts or catalog data). Requests that reach Cami through other AI assistants, and messages sent on WhatsApp, are not part of that review: they are used only to answer you, keep the service secure and meet legal duties.

You may use Output for your own shopping. Product images, descriptions, brand names and catalog data in Output belong to Privé, the brands or their licensors and are for personal use only. Output may be similar to replies other people receive.

You are responsible for your Input. You promise that you own it or may lawfully send it to us and to our AI providers, that it does not infringe anyone's rights, and that anyone shown or named in it has agreed where the law requires. Do not ask Cami to identify a person from a photo. We may block, delete or report Input that breaks these rules, and AI providers may keep flagged content under their own rules. Do not send payment card numbers, passwords, government IDs, health information or other people's personal information, or photos of cards or ID documents. Cami will never ask for them in a conversation.

9. How we use conversations

The Privacy Policy controls; this is the short version. Inside other AI assistants, this section applies only to the request data described in Schedule A1.

• We store conversations to provide the service, keep context, support you, prevent abuse and fix the service.
• Authorized Privé staff and service providers may read conversations for support, safety, legal compliance and quality review.
• We send conversation content to AI Providers so they can generate replies, understand photos and match products. We never use your personal data or conversations to train AI models, ours or our vendors'. We may review conversations to check and fix answer quality (for example, correcting prompts or catalog data). In the Privé iOS app, we send content to AI providers only after you allow it. Some providers keep data for a limited time, usually up to 30 days, to check for abuse, or longer if it is flagged for abuse or the law requires it. Processing may happen in the United States, the EU or other countries outside your own. For transfers outside the EEA we use the safeguards the GDPR requires, such as the EU-US Data Privacy Framework or the EU standard contractual clauses, as the Privacy Policy explains.
• We may review conversations to check and fix answer quality (for example, correcting prompts or catalog data). We never use your personal data or conversations to train AI models, ours or our vendors'. This review does not use requests from other AI assistants or WhatsApp messages. We do not sell conversations or use them for third-party advertising. We may disclose them where the law or a valid legal request requires it.
• On messaging Channels we keep our copy of messages only for a limited time and then delete it, as the Privacy Policy sets out; relay and messaging providers and carriers keep their own copies under their own terms. In the Privé app and site we keep chat history while your account is open. You can ask us to delete your Cami data at any time by replying DELETE or emailing support@withprive.com.

10. Third-party platforms

Each Channel other than withprive.com and the Privé app is run by a Platform with its own terms and privacy practices, for example OpenAI (ChatGPT), Anthropic (Claude), SpaceXAI LLC, also called xAI (Grok), Microsoft (Copilot), Perplexity, Meta (Meta AI, WhatsApp, Instagram and Messenger), Apple (iMessage) and mobile carriers (SMS and RCS), plus the relay and messaging providers we use to connect to them. Those companies, not Privé, control what they keep. Our relay and messaging providers, and the AI providers we choose, act for us under contract and also under their own terms. Deleting your data with Privé does not delete it from them.

We do not control whether a Channel is available, and a Channel may stop working or be withdrawn at any time. The channel terms in Schedule A also apply.

Merchants, brands, AI assistants, messaging platforms and carriers are independent of Privé. We do not control them and are not responsible for their statements, outages or terms, except where we are at fault. Cami is not your agent, broker, adviser or fiduciary, and does not authenticate, appraise or insure any item.

11. Text messages, consent and opting out

Replies only, and optional. Texting or messaging Cami is optional; you do not need to, or to agree to any messages, to browse or buy at Privé. When you message Cami first by SMS, RCS, iMessage, WhatsApp, Instagram, Messenger or another messaging service, you ask Cami to reply in that conversation, and our replies, including links to products or your bag, are responses to your request, not marketing. Cami starts a conversation only where you opted in, and on WhatsApp only with an approved template. We send marketing or reminder messages only after a separate written opt-in that names them; nothing in these Terms is that opt-in.

Your number. Use Cami by text only from a mobile number you own, or that its subscriber has authorized you to use, and confirm you can accept these Terms for it. If you give up, change or lose the number, tell us at support@withprive.com or reply STOP from it; we may rely on the number you text from until you do. If you use a number you are not authorized to use, you will reimburse Privé for claims, damages, fees and costs from our messages to that number, to the extent the law allows.

Stopping messages. You can revoke consent at any time in any reasonable way: reply STOP, STOP ALL, QUIT, END, REVOKE, OPT OUT, OPTOUT, CANCEL or UNSUBSCRIBE; email support@withprive.com; or tell Cami or the Privé team in plain words. For the listed words we stop messaging your number on all text channels (SMS, RCS, iMessage and WhatsApp) right away; for other requests we act as soon as we can and within the time the law allows. We may send one final message confirming this. Reply START to resume. Reply HELP for help. Reply DELETE to stop messages and ask us to delete that conversation (Cami first asks you to confirm). Revoking consent does not close your account.

Carriers and platforms. Program: Cami by Privé. Message frequency varies. Message and data rates may apply. Messages travel over carrier and platform networks we do not control; carriers and messaging platforms such as WhatsApp are not liable for delayed or undelivered messages, and Privé is not liable for delay, failure or loss of a message or for fees your carrier charges. No mobile information is shared with third parties or affiliates for marketing or promotional purposes; we share it only with providers that deliver or process messages for us under contract. We keep a record of your consent and opt-outs, separately from your messages, for as long as we need it to show your choices or the law requires. Privacy Policy: withprive.com/en/privacy-policy.

Claims about messages. Section 18 applies to any claim about our messages, including under the Telephone Consumer Protection Act and state telemarketing laws, and to anyone claiming through you.

12. Acceptable use

You agree not to:

• use Cami for anything illegal, fraudulent or harmful;
• harass or abuse Cami or our staff;
• try to make Cami ignore its instructions, reveal its instructions or reveal other people's data, including through prompt injection or jailbreaks;
• test, avoid or overload our rate limits or security;
• scrape, crawl or bulk-extract Cami or our catalog, or reach Cami by automated means other than through an AI assistant you connect to Cami, within its limits, or use other apps to push instructions or data into Cami;
• break the usage rules of any AI Provider or Platform, remove or hide AI labels, or present Output as written by a person; red-team, benchmark or probe Cami, try to extract its instructions or model behavior, or use it to create fake reviews or deceptive content; resell or commercially republish Output or Privé prices, or use them to build a competing product or dataset, or to train or copy AI models;
• impersonate anyone, misstate your age, or ask Cami to find counterfeit or replica goods;
• send malware, spam, or sexual, hateful or violent content; or use Cami in any way that could harm, disable or overload Cami, Privé, other users, AI Providers or Platforms.

We may limit, suspend or end your access if you break these rules.

13. How Cami chooses what to show

Cami's suggestions are based on your request, the Privé catalog and Privé's own ranking. Brands do not pay for placement in Cami's answers. Privé earns money when you buy through Privé through the price of the goods you order; there is no membership or account fee. If we ever show sponsored or affiliate placements, we will label them clearly. Inside other AI assistants, Cami shows no sponsored, affiliate or paid placements.

14. Feedback

If you rate a reply or send us ideas, we may use them without any obligation to you.

15. Ending use

You may stop using Cami at any time and ask us to delete your data. We may suspend or end your access to Cami, or withdraw Cami or a Channel, with reasonable notice where practical. We may act immediately if you break these Terms, if the law or a platform requires it, or to protect users or Privé. Sections 5, 6, 8 and 16 to 19 continue after your use ends.

16. Disclaimers

To the extent the law allows, Cami is provided "as is" and "as available". We disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and any warranty that Cami will be uninterrupted, secure or error-free, or that Output will be accurate, complete, reliable or current. Nothing in these Terms limits consumer rights that cannot be waived, including your rights in goods you buy under the Terms of Sale.

17. Limits on liability

If you are a consumer (you use Cami for purposes outside your trade, business or profession), we are liable to you under the applicable law for losses caused by our breach of these Terms or our fault that were foreseeable when you started using Cami. Nothing limits our liability for death or personal injury, fraud, intentional or grossly negligent acts, defective products or software where the law gives you a right, or any other right you have as a consumer that cannot be limited. We are not liable for losses caused by your own breach of these Terms, by events outside our reasonable control (section 20), or by the AI assistants and platforms you choose to use Cami through, which are responsible for their own services.

If you use Cami for business (for example under Developer or Partner terms), Privé and its affiliates, officers, employees and service providers are not liable for indirect, incidental, special or consequential losses, lost profits, lost data or lost goodwill arising from Cami, and our total liability for claims about Cami is limited to the greater of US$100 or what you paid Privé for Cami in the 12 months before the claim, except for fraud, gross negligence, willful misconduct, death or personal injury, or anything else the law does not let us limit.

Claims about an order are governed by the Terms of Sale.

17A. Claims caused by you

If a third party, including a platform, brings a claim against Privé because you broke these Terms or sent Input you had no right to send, you will reimburse our reasonable losses from that claim, but only to the extent you caused them. This never covers losses caused by Privé's own acts or omissions. This section applies only if you use Cami for business; it does not apply to consumers.

18. Disputes and governing law

Contact us first. If something goes wrong, email support@withprive.com (subject "Complaint") with what happened and what you would like us to do. We will reply within 30 days and try in good faith to resolve it. This does not stop you contacting a regulator or a consumer authority.

Consumer mediation. If we cannot resolve a complaint you sent us in writing, you may refer it to consumer mediation under Articles L.612-1 and following of the French Consumer Code, within one year of your written complaint. Mediation is free and voluntary, and you may still go to court. You may refer an unresolved written complaint to a consumer mediator; contact support@withprive.com for details.

Governing law. These Terms are governed by French law. If you are a consumer, this choice does not deprive you of the protection of the mandatory provisions of the law of the country (or US state) where you live; where that law protects you more, it applies (Article 6 of Regulation (EC) No 593/2008, "Rome I").

Courts. If you are a consumer, you may bring a claim in the courts of the place where you live or in the competent courts of Paris, France, and we will bring a claim against you only in the courts of the place where you live. You may also use a small-claims procedure where you live if it is available. If you use Cami for business, the courts of Paris, France have exclusive jurisdiction.

No forced arbitration. Nothing in these Terms requires you to arbitrate, or stops you bringing or joining a claim in court as the law allows. After a dispute has arisen, you and we may agree in writing to settle it by arbitration, but you are never obliged to.

19. Changes to these Terms

We will give at least 30 days' notice of material changes, by email or by a message in Cami, before they take effect. Changes required by law or by a Channel's rules, or that only add new features, may take effect sooner. If you do not agree to a change, stop using Cami before it takes effect.

20. General

These Terms, the Terms of Sale and the Privacy Policy are the whole agreement about Cami.

• Events outside our control. We are not responsible for failures caused by events outside our reasonable control, including outages of AI model providers, platforms, carriers or networks, and acts of government, war, labor disputes or severe weather. This does not excuse any refund the Terms of Sale give you.
• Electronic notices. We may give you notices by email, in Cami or on withprive.com.
• Sanctions. You will not use Cami in breach of EU, French or US export or sanctions laws.
• Monitoring. We may review, filter and keep Input and Output to run Cami, enforce these Terms, prevent abuse and meet legal duties, as the Privacy Policy describes.
• Transfer. You may not transfer these Terms. We may transfer them to an affiliate or successor, provided your rights do not decrease.
• Survival. Sections 5, 5A, 5B, 6, 8, 12, 14 and 16 to 20 continue after your use ends.
• Severability. If a court finds part of these Terms unenforceable, we ask it to enforce that part as far as the law allows, and the rest stays in force. Not enforcing a term is not a waiver. Headings are for convenience only, and "including" means "including without limitation".
• Language. These Terms are in English. If they are translated, the English version controls, except where mandatory law requires otherwise.

21. Contact

Questions: support@withprive.com. Privacy requests: support@withprive.com, subject "Privacy request". Legal notices: Travel Money SAS, 14 Rue Charles V, 75004 Paris, France, with a copy to support@withprive.com.

Schedule A. Channel terms

What differs by Channel

A1. Cami inside other AI assistants

When you use Cami inside ChatGPT, Claude, Grok, Meta AI or another assistant, that assistant decides when to call Cami and what to send. We receive only what it sends, such as your search request and product questions, not your full conversation. The assistant's provider keeps its own record under its own terms, and Privé cannot delete it. Inside these assistants Cami does not show ads, sell memberships or take payment; checkout happens on withprive.com. There, Cami works as a set of tools: it supplies catalog data, price estimates and bag links, and the assistant writes the replies. We log only the requests the assistant sends (such as a search, filters and product IDs), with the time and the IP address of the requesting service, for a limited time for security and abuse prevention. The STOP, DELETE and HUMAN keywords do not work inside assistants; to delete data or reach a person, email support@withprive.com, and to disconnect, remove Cami in the assistant's settings. By adding or using Cami in an assistant, you confirm you are 18 or older and agree to these Terms, even if that assistant allows younger users, unless that assistant's section of this Schedule says otherwise. You also confirm that you gave the instruction, that you will follow that assistant's own terms, and that you use Cami for your own shopping. We use requests from assistants only to answer them, keep Cami secure, prevent abuse and meet legal duties. We never use your personal data or conversations to train AI models, ours or our vendors'. We do not review those requests to check answer quality, and we do not use them to build advertising profiles or send marketing, and we do not join them into a record of your conversations. Privé and each assistant's provider decide separately how to use what they receive. Privé is not responsible for how an assistant's provider collects, uses, keeps, trains on or secures your requests, Cami's results or your conversation; you accept that risk when you choose to use Cami there. We do not receive or read your conversations, memory, files or account details in those assistants. Cami is not made, operated, reviewed or endorsed by the companies that run these assistants, and a directory listing is not their approval of Cami, its data or its prices. They may remove or change Cami's listing at any time; we do not promise Cami will stay available there, and we are not liable to you if it is removed.

In these assistants, the assistant's own AI, not Cami, writes what you see. It may summarize, reorder or leave out what Cami returns, mix it with results from other sources or merchants, or state it wrongly. Subject to sections 5, 16 and 17, Privé answers only for the information and links Cami returns, not for how another assistant presents them, so check the Privé product page and checkout before you buy. That assistant's provider may keep and use your requests and Cami's results under its own terms, including to improve its AI, subject to the controls it gives you. Cami may be available in some assistants only in certain countries. Other apps connected to the same assistant may send Cami instructions or data. Cami is designed to act only on your shopping request, and Privé is not responsible for what other apps do.

A2. iMessage

(a) Relay and outages. We connect Cami to iMessage through a third-party relay provider and a phone number that Privé controls; you get no rights in that number. Apple does not operate, approve or endorse Cami. Delivery is not guaranteed: messages may be delayed, filtered, blocked or lost by Apple, carriers or our relay provider. We may suspend or end this Channel at any time, with or without notice, including if Apple, a carrier or the relay provider restricts or closes the line, and to the extent the law allows we are not liable for losses from that. You can usually continue at withprive.com.

(b) Encryption. iMessage's end-to-end encryption protects messages between your device and Apple's network. It does not protect them once they reach our relay provider and Privé, who can read them, and SMS or RCS messages are not end-to-end encrypted. Do not send anything you would not want us and our providers to read.

(c) Sensitive content. Do not send payment card numbers, passwords, government ID numbers, health information, or photos of cards or IDs. If you do, we may delete it, and we and our relay provider are not responsible for it.

(d) Fallback. If a message reaches you by SMS or RCS instead of iMessage, section 11 applies, including STOP, and your carrier's rates may apply.

(e) Your number and groups. You confirm the phone number or Apple ID you use is yours or that you are authorized to use it, and you will reply STOP if you stop using it. Cami is designed for one-to-one chats; if you add Cami to a group, you confirm everyone in it agrees to be messaged by Cami and to these Terms, and we may leave the group.

(f) Relay data. Our relay provider processes your phone number or Apple ID, messages and photos to deliver them and as its own terms allow, which may include using de-identified or aggregated usage data to improve its service. It keeps its own copies under its own retention.

A3. WhatsApp

On WhatsApp, Cami is a feature of Privé's shopping service. It is not a general-purpose assistant and answers only questions about shopping at Privé. WhatsApp is run by Meta, which handles your messages, phone number and related data under its own terms and privacy policy. Privé is not affiliated with, sponsored or endorsed by Meta or WhatsApp. Cami replies freely only within 24 hours of your last message; we start a conversation only with a WhatsApp-approved template, and only if you opted in to that type of message. Blocking our number, replying STOP or telling us in your own words opts you out. We use your WhatsApp messages only to help you, keep the service safe and meet legal duties; we do not sell them, and we do not review them to check answer quality. We never use your personal data or conversations to train AI models, ours or our vendors'. By messaging Cami on WhatsApp you confirm you are 18 or older. Cami does not sell memberships or subscriptions on WhatsApp. Reply HUMAN for a person, or email support@withprive.com.

Meta may change, delay, limit, suspend or end WhatsApp, or our access to it, at any time. To the extent the law allows, Privé is not responsible for messages that are late, lost, blocked, undelivered or shown differently by WhatsApp, or for what Meta does with data it holds under its own terms. You are responsible for the WhatsApp account and number you use and what is sent from it; tell us if you lose your number or someone else uses it. We may end a conversation if Meta or the law requires it or if it breaks section 12.

A4. Instagram

Cami may answer direct messages sent to Privé's Instagram account. Instagram and Meta do not run, sponsor or endorse Cami. Meta decides whether a message is delivered, shown, shortened or limited, and may restrict or end our access at any time; to the extent the law allows, we are not liable for messages Meta delays, blocks, hides or fails to deliver, or for Meta limiting our access. You can always continue at withprive.com.

Cami can reply only within 24 hours after your last message and never follows up later. A person on our team may reply after that, for up to 7 days when Meta allows, only to help with your open request. We tell you when a person takes over and when Cami resumes, and replies written by a person are marked as coming from our team.

On Instagram we use your Instagram ID and messages only to run your conversation, keep it secure, support you and meet legal duties. We do not sell them, use them for advertising or use them to build a profile of you. Our service providers may process them only for us and must delete them when we tell them to. Cami shows no sponsored or third-party placements on Instagram. Blocking or muting our account also stops Cami.

You are responsible for your Instagram account, its settings and what you share, and Meta's rules apply to you. We may stop replying if Meta restricts your account or if you break these Terms.

To delete your data, reply DELETE or use Instagram's data deletion option. We stop replying and delete your Instagram ID and messages, and have our service providers delete them, promptly and in any case within 30 days, except records the law requires us to keep; our deletion page shows the status. Deleting a chat in Instagram does not remove our copy unless Meta tells us to or you ask us, and deleting ours does not delete Instagram's.

A5. Reaching a person

On every messaging Channel and on withprive.com, reply "person" or "human" and we will pass the conversation to the Privé team, or tell you how to reach us at support@withprive.com.

A6. Other Meta products

On Messenger, Facebook, Threads and Meta devices, where available, Cami works as in A3 and A4. Meta AI and Muse are covered in A14. Meta's terms also apply, and Cami only replies after you message first.

A7. Developers and partners

Connecting to Cami's MCP server with a Privé partner key is governed by the written terms agreed with Privé for that key. Access without a key is rate limited. You may not use either to copy our catalog, republish prices or build a competing service, and we may revoke keys at any time.

A8. AI agents on withprive.com

Our site offers tools that browser-based AI agents can use with your signed-in session: search, compare, add to bag and start checkout. Section 7 applies, and checkout always asks you to confirm in the browser.

A9. New Channels

We may offer Cami on other services. These Terms apply to each one, and the Cami AI Notice lists them. If a new Channel needs different rules, we add them to this Schedule before it launches.

A10. The Privé iOS app

These terms apply to the Privé iOS app, together with the rest of these Terms. Apple is not a party to this agreement.

A10.1 Acknowledgement. This agreement is between you and Privé only, not with Apple. Privé, not Apple, is solely responsible for the app, including Cami and its content. These Terms set no usage rules for the app that conflict with the Apple Media Services Terms and Conditions.

A10.2 Scope of license. Privé grants you a non-transferable license to use the app on any Apple-branded products you own or control, as the Usage Rules in the Apple Media Services Terms and Conditions allow. Other accounts linked to the purchaser may use the app through Family Sharing, volume purchasing or Legacy Contacts.

A10.3 Maintenance and support. Privé alone is responsible for any maintenance and support for the app, as stated in these Terms or required by law. Apple has no obligation at all to provide maintenance or support for the app.

A10.4 Warranty. Privé alone is responsible for any product warranty, express or implied by law, to the extent not effectively disclaimed. If the app fails to meet an applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app to you. To the maximum extent the law permits, Apple has no other warranty obligation for the app, and any other claim, loss, liability, damage, cost or expense caused by failing to meet a warranty is Privé's sole responsibility.

A10.5 Product claims. Privé, not Apple, is responsible for any claim by you or a third party about the app or your possession or use of it, including product liability claims, claims that the app does not meet a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws. Nothing in these Terms limits Privé's liability to you beyond what the law permits.

A10.6 Intellectual property. If a third party claims the app, or your possession and use of it, infringes its intellectual property rights, Privé, not Apple, is solely responsible for investigating, defending, settling and discharging that claim.

A10.7 Legal compliance. You represent that you are not in a country under a US Government embargo or designated by it as supporting terrorism, and that you are not on any US Government list of prohibited or restricted parties.

A10.8 Developer name and address. The Apple Developer account is held by Travel Money Inc., the US parent company. Goods you order through the app are still sold by Travel Money SAS under the Terms of Sale. Send questions, complaints or claims about the app to support@withprive.com.

A10.9 Third-party terms. You must follow the third-party agreements that apply when you use the app, such as your wireless data plan and the Apple Media Services Terms.

A10.10 Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of this agreement and, once you accept it, may enforce it against you.

A10.11 Seller. Goods you order through the app are sold by Privé under the Terms of Sale. Apple is not the seller, is not a party to your order and is not responsible for it.

A10.12 AI permission. The app asks for your explicit permission before Cami sends what you type or attach to outside AI providers. This is separate from agreeing to these Terms. You can say no, or withdraw permission in Settings at any time; we then stop sending new messages to those providers and the rest of the app keeps working. We cannot recall data already sent, which providers handle under their terms and our contracts.

A10.13 Deleting data. Email support@withprive.com to delete your account and Cami history. The STOP, DELETE and HUMAN keywords do not work in the app.

A10.14 Reports. Use "Report this reply" on any Cami reply. We review reports and may limit or block abusive accounts.

A10.15 Updates and devices. We may require an app update to keep using Cami, and older app or iOS versions may stop working. Data charges and device costs are yours.

A10.16 Apple's role. If Apple removes or restricts the app or changes its rules, we are not liable to the extent the law allows. Apple, iPhone and iMessage are trademarks of Apple Inc., and Apple does not sponsor Cami.

A10.17 Conflicts and disputes. For the app license, A10 controls over other sections. Section 18 does not cover claims against Apple and does not stop Apple from enforcing these Terms under A10.10.

A11. ChatGPT

Cami is available in ChatGPT as an app provided by Privé. OpenAI does not make, sponsor, endorse or support Cami and is not a party to these Terms. ChatGPT writes the replies you see. Privé is the only seller of anything you buy; purchases happen only on withprive.com under the Terms of Sale, and OpenAI is not the seller. Inside ChatGPT, Cami shows no ads or sponsored results, does not sell or promote memberships, and charges nothing extra. You must be 18 or older to use Cami in ChatGPT, as everywhere else (section 2). OpenAI may change, suspend or remove Cami at any time, and we may withdraw it; we are not liable for loss caused by either.

A12. Claude

Cami is a connector offered by Privé. It is not made, operated, reviewed or endorsed by Anthropic, and a listing in a Claude directory is not Anthropic's approval of Cami, its data or its prices. Claude writes the replies you see. Claude may ask you to approve each request it sends to Cami; approving means you ask Claude to send that request to us. Anthropic may remove or change Cami's listing at any time. Do not use Cami in Claude in a country or region where Anthropic does not offer Claude.

A13. Grok

Grok is a service of SpaceXAI LLC (also called xAI). Its own terms apply between you and that company; Privé is not a party to them and does not control Grok. Grok decides when to call Cami, what it sends and how it shows our results, and it may do so without asking you each time. Grok may keep your requests and Cami's results and may use them to train its models unless you turn that off in your Grok settings; Privé cannot see, change or delete that record. Grok lets people aged 13 to 17 use it with a parent's permission; Cami does not, and by adding or using Cami in Grok you represent that you are 18 or older. If you use Grok through an employer or school account, you confirm you may use Cami for your own shopping and that your administrator may see your activity. Grok may change, block or remove Cami at any time, and we are not liable to you if it does.

A14. Meta AI and Muse

Meta Muse, Meta AI and Meta's connector tools are run by Meta Platforms, Inc. and its affiliates ("Meta"), not by Privé. Meta decides if, when and how they call Cami, what they send us and what they show you, and a listing or featured placement does not mean Meta checks or vouches for Cami. When you connect Cami in Muse, you direct Meta to send us what we need for your request; Privé and Meta each decide how to use what they receive. Muse may ask you to approve Cami's actions, and an approval covers only the action shown: creating a bag link adds items to your Privé bag and does not buy anything or charge you. Prices are estimates in US dollars, and the seller is Privé. You can remove Cami in Muse settings at any time; when you do, or ask us to delete, we stop accepting requests on that connection and promptly delete the data linked to it, except what the law or security requires. This does not delete Meta's copy. Cami in Muse is for adults in the countries Meta supports; Privé delivers only where section 2 says. You are responsible for the instructions you give Muse and for reviewing actions before you approve them.

Schedule B. Additional consumer rules (including EU, EEA, UK and Swiss consumers, and New Jersey residents)

This Schedule applies to you if you are a consumer, and overrides the rest of these Terms where they conflict. Governing law, courts and mediation for every consumer are in section 18, and consumer liability is in section 17.

If a change to Cami or these Terms makes Cami worse for you in a way that is more than minor, we will tell you in advance and you may stop using Cami without charge within 30 days. Your silence is not acceptance. We change or remove features only for a valid reason, such as security, a change in law, an improvement or a platform change.

Nothing in section 5B or elsewhere limits our responsibility under consumer law for information we give you.

Language. These Terms are in English. If they are translated, the English version controls, except where mandatory law requires otherwise.

US residents, including New Jersey: nothing in these Terms limits any right you have under the law of your state that cannot be waived, including the New Jersey Consumer Fraud Act.